Online ordering is temporarily paused
while Flowers Auckland prepares to reopen.

Feel free to contact us or call us: +64 9 838 9058


OUR TERMS AND CONDITIONS

Flowers Auckland is committed to providing fresh, beautifully prepared flowers and gifts, reliable Auckland delivery and friendly customer service.

By placing an order with Flowers Auckland, you agree to the terms below. Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act.

Our Satisfaction Guarantee

Every Flowers Auckland order is backed by our satisfaction guarantee.

If something is not right with your order, please contact us as soon as possible and we will work with you to put it right.

Depending on the circumstances, we may offer a replacement, refund or store credit.

We may ask for a photograph or other information to help us understand the problem and resolve it quickly.

 

Fresh Flower Guarantee

We guarantee that your flowers will be fresh when they arrive.

Fresh flowers are seasonal and some varieties may be sent in bud so they can open naturally and be enjoyed for longer.

If you have any concerns about the freshness or quality of your flowers, please contact us promptly so we can help.

 

Flower Availability & Substitutions

Flowers are seasonal products and availability can change from day to day.

We will always do our best to create your order as close as possible to the product shown, while maintaining the overall style, colour and value of the design.

If a particular flower is unavailable, we may substitute it with another flower of similar quality and value.

The same may occasionally apply to containers, baskets, boxes or other design elements.

If you have requested something particularly important, please let us know in the order notes. Where a significant change is required, we will try to contact you before the order is made.

 

Gift & Hamper Substitutions

Occasionally a gift, chocolate or hamper item may be unavailable.

If this happens, we may substitute it with a similar item of equal or greater value so your order can still be delivered on time.

Where a significant substitution is required, we will try to contact you before dispatch.

 

Auckland Delivery

Flowers Auckland delivers across Auckland from Monday to Saturday.

For same-day delivery, please order by:

  • Business addresses: 9.30am Monday to Friday

  • Homes and hospitals: 1.30pm Monday to Friday

  • Saturday delivery: 9.30am

Same-day delivery may close earlier during particularly busy periods.

Most Auckland metro deliveries are free. Some outer Auckland and rural addresses may incur an additional delivery charge.

 

Residential Deliveries

If the recipient is not home, our courier may leave the flowers or gift in a safe, sheltered place away from public view.

Where possible, the courier may also contact the recipient to let them know where the order has been left.

If there is no safe place to leave the order because of locked gates, dogs, apartment access or another restriction, we will try to contact the recipient or sender.

If a second delivery attempt is required, an additional delivery charge may apply.

 

Business Deliveries

Flowers delivered to a workplace may be accepted by reception or another authorised person on the recipient's behalf.

Please make sure the recipient is working at the address supplied on the requested delivery date.

If the order needs to be redirected to another address, an additional delivery charge may apply.

 

Incorrect or Incomplete Delivery Details

Please carefully check the recipient's name, address, mobile number and delivery instructions before placing your order.

Flowers Auckland cannot accept responsibility for delays or failed delivery caused by incorrect or incomplete delivery information supplied with the order.

If redelivery is required, an additional delivery charge may apply and same-day redelivery cannot always be guaranteed.

 

Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

Orders can normally be cancelled for a full refund if the flowers or gifts have not yet been prepared.

Because many of our products are fresh and perishable, once an order has been made or dispatched we may be unable to provide a full refund.

 

Returns & Refunds

Fresh flowers and other perishable products cannot normally be returned simply because of a change of mind.

Non-perishable products may be considered for return within 14 days, provided they are unused and in new, resalable condition.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise does not meet the guarantees provided under New Zealand consumer law.

Approved refunds will be returned to the original payment method.

 

Recipient Refuses Delivery

If a recipient refuses to accept an order, the flowers or gift may be returned to us.

We will contact the sender to discuss the available options, which may include redelivery or collection. Additional delivery charges may apply.

 

Prices & Payment

All prices are shown in New Zealand dollars and include GST unless otherwise stated.

Payment must be completed before an order is processed.

 

Business Details

Flowers Auckland is operated by Best Blooms Ltd, a New Zealand-owned business.

Website: flowersauckland.co.nz
Phone: 09 838 9058